July 24, 2007
Mr. Don Walker
Presidio Title
7373 Broadway, Ste 105
San Antonio, Tx 78209
Re: An amazing customer service experience
Dear Mr. Walker,
Kindly allow me to take a moment to make you aware of an amazing customer service experience I recently had (again) with Andrea Talmadge.
During a recent transaction where I represented the seller, the buyers were ready early and wanted to move the closing ahead 2 days, from Thursday to Tuesday. They had even made extensive household goods delivery arrangements predating the contract closing date. An additional wrinkle was that my sellers had moved out of state and needed a mail out.
Andrea and her team became aware of this information late on Friday, July 20. Without missing a beat and with the kindest of attitudes Andrea coordinated lender document delivery late Friday afternoon then apologized profusely that she didn't have the documents ready for the mail out. I received a call Saturday afternoon from Andrea indicating that the documents were ready for my review and her subsequent mail out. The buyer's agent sent me an email wherein she proclaimed Andrea "incredible!” An understatement.
Andrea expertly wrapped up the final details including HOA documents, reimbursements, and a smooth and professional buyer closing ceremony.
I am proud to say Andrea has been my exclusive closer for a very long time. Like many agents, I bounced around from title company to title company as I searched for the type of service I expected for me, my clients, and the buying side whom I've asked to use a specific company. Since finding Andrea, I have never been disappointed, I have never heard a complaint from a client, and I have never heard a complaint from the buying side. On the contrary, I have been so proud to hear the glowing comments and to have her on my team.
I am a high maintenance agent who knows all my crazy impositions and requests will be cheerfully and professionally fulfilled by Andrea and her team.
I am ending my sales career and I am now the Director of Career Development at the number one real estate office in this city. As such, I have extensive contact with new agents, experienced agents, and agents from other brokerages. When they ask about title companies, I am proud to recommend Andrea and Heather and the entire Presidio organization. Congratulations for creating an organization that attracts such fantastic people as Andrea. I am truly grateful for all she does.
Sincerely,
Russell G. Stewart
Director of Career Development
Keller Williams
16350 Blanco Rd, Ste 110
San Antonio, Texas 78232
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